Order Cancellation Policy

Pre-Shipment Cancellations

  • You may cancel your order for a full refund at any time before your shipping label is created and tracking is issued.
  • To cancel, email mike@troha.com immediately with your Order Number and “CANCEL” in the subject line.

Post-Shipment

  • Once a tracking number has been assigned and the package is in transit with the carrier, orders cannot be canceled. Please follow our Standard Return Policy upon package arrival.