Return & Refund Policy

14-Day Return Window

We want you to be completely satisfied with your purchase. We accept returns within 14 days of delivery confirmation.

Return Conditions

  • Raw Cards: Must be returned in the exact condition received. Any alteration, removal from protective sleeves/top-loaders, or damage voids the return.
  • Graded Slabs: Slabs must be untampered, uncracked, and in their original state.
  • Return Shipping: Buyers are responsible for return shipping costs unless the wrong item was sent or damaged during initial transit.

How to Initiate a Return

  1. Contact us at hello@troha.com with your Order # and a brief reason for the return.
  2. If damaged upon receipt, please attach clear photos of the packaging and item.
  3. Once received and inspected, refunds are issued back to your original payment method within 2–3 business days.

Sealed Product Policy (Final Sale)

To maintain complete integrity for our collectors and prevent resealing, pack-weighing, or tampering:

  • All Factory-Sealed Products are FINAL SALE. This includes sealed hobby boxes, blaster boxes, retail packs, team sets, and factory-sealed sets.
  • No Returns, Exchanges, or Refunds will be accepted once a sealed product leaves our facility.
  • Manufacturer Defects: If a sealed box or pack contains missing contents, printing errors, or insertion defects from the manufacturer, please contact the card manufacturer directly (e.g., Topps, Panini, Upper Deck) for factory replacement claims.